FAQs
FAQs - FloraJapan: Your Questions Answered
Welcome to the FloraJapan FAQ page! We’ve gathered answers to frequently asked questions to ensure your experience with us is seamless and delightful. If you can’t find what you’re looking for, feel free to reach out to our support team.
General Questions
Q1: What is FloraJapan?
FloraJapan is a leading online flower and gift delivery service specializing in fresh flower arrangements, curated gift baskets, and personalized presents. We help you celebrate special moments with your loved ones in Japan.
Q2: Where do you deliver in Japan?
We deliver to most cities, towns, and rural areas in Japan, including major cities like Tokyo, Osaka, Kyoto, Sapporo, Yokohama, and Fukuoka. Contact our team if you’re unsure about specific locations.
Q3: Can I send gifts anonymously?
Yes, we respect your privacy. You can choose to send a gift without revealing your identity. Simply let us know during checkout, and your details will remain confidential.
Q4: Are your flowers fresh?
Absolutely! We source our flowers daily from trusted growers to ensure freshness and quality. Every arrangement is carefully crafted and delivered promptly to maintain its beauty.
Ordering and Payment
Q5: How do I place an order?
To place an order, simply browse our catalog, choose your desired item, add it to your cart, and follow the instructions to provide recipient details and payment information.
Q6: Can I schedule a delivery for a future date?
Yes, you can select a preferred delivery date during checkout. This feature is ideal for planning surprises or special occasions in advance.
Q7: What currencies do you accept?
Our website accepts payments in major currencies, including USD, JPY, EUR, and more. Your payment processor will handle the currency conversion.
Q8: Can I make changes to my order after placing it?
Yes, changes can be made as long as the order hasn’t been dispatched. Please contact our support team as soon as possible to modify your order.
Delivery
Q9: Do you offer same-day delivery?
We currently do not offer same-day delivery. All orders are delivered the next day to ensure the highest quality and freshness of our flowers and gifts. Please place your order in advance to ensure timely delivery.
Q10: Can I request a specific delivery time?
While we cannot guarantee exact delivery times, you can request a preferred time slot (e.g., morning, afternoon). We’ll do our best to accommodate your request.
Q11: How will the flowers be delivered?
Our flowers are delivered in secure packaging to protect their freshness and beauty. They arrive hand-delivered by our trusted couriers.
Q12: What if the recipient is not available at the time of delivery?
If the recipient is unavailable, our courier will leave the gift with a neighbor, at a reception desk (if applicable), or attempt redelivery. We’ll also notify you of the situation.
Q13: Do you deliver on holidays and weekends?
Yes, we deliver on weekends and most public holidays. However, during peak seasons like Valentine’s Day or Mother’s Day, we recommend placing orders early to ensure timely delivery.
Gifts and Customizations
Q14: What other gifts can I add to my flower order?
You can enhance your order with add-ons like chocolates, teddy bears, gourmet gift baskets, or personalized messages. These options are available during checkout.
Q15: Can I order gifts for corporate events or bulk orders?
Yes, we offer tailored solutions for corporate gifting and bulk orders. Please contact us to discuss your requirements.
Q16: Are there options for eco-friendly gifts?
Yes, we offer eco-conscious packaging and sustainably sourced flowers. Look for "eco-friendly" labels in our product descriptions.
Customer Support
Q17: How do I contact customer support?
You can reach us via:
- Live Chat: Available on our website for immediate assistance.
- Email: Reach us at [insert email].
- Contact Form: Use our Contact Us page for inquiries.
Q18: What are your support hours?
Our support team is available 24/7 to assist you with any concerns or questions.
Q19: Can I leave special instructions for the delivery?
Yes, you can provide special instructions during checkout, such as delivery preferences or additional details about the recipient.
Refunds and Cancellations
Q20: What is your refund policy?
We offer refunds for cancellations made before dispatch. If you experience issues with your order, such as damaged flowers or incorrect deliveries, please contact us within 24 hours, and we’ll resolve it promptly.
Q21: Can I cancel my order?
Yes, cancellations can be made if the order hasn’t been dispatched. Contact our support team to initiate the process.
Seasonal and Special Occasions
Q22: Do you have collections for specific occasions?
Yes, we offer curated collections for various occasions, including birthdays, anniversaries, Valentine’s Day, Mother’s Day, Christmas, and more. Explore our seasonal specials for unique gifting ideas.
Q23: Can I pre-order for peak seasons?
Absolutely! Pre-ordering for busy times like Valentine’s Day or Mother’s Day ensures timely delivery and access to our most popular products.
Miscellaneous
Q24: Do you offer discounts or promotions?
Yes, we regularly run promotions and discounts. Subscribe to our newsletter to stay updated on the latest offers.
Q25: Is my payment information secure?
Your security is our priority. We use industry-standard encryption to protect all transactions and personal data.
Q26: Can I send a gift anonymously?
Yes, you can opt to send your gift anonymously. Just mention your preference during checkout, and we won’t disclose the sender’s details.
What are popular gifts for Japanese women?
In general, Flowers is a popular gift, especially roses. Stuffed animals are also popular among young generations up to their 30's.
About 50% of customers add sweets on top of flowers or gifts basket.
Can I enclose my personal message together?
Yes. You can enclose your personal message on card with max. 20 words (there is word limitation under Japanese postal regulation. Long message might be shortened by us when exceeding the limit.) We are sorry for that we can’t accept message in other language but English (because we only have English-speaking staff).
Can you deliver gifts anywhere in Japan?
Yes, except for some isolated islands and parts.
My recipient is English speaker who doesn’t speak Japanese. The gifts will be delivered reliably?
Yes. Before the delivery, our English speaking staff will try calling the recipient to check the address and ensure she will be home to accept the delivery.
My recipient is living alone and works in daytime. What time in the evening can you deliver gifts? What happens if my recipient is not home?
You can give us your time frame request, 18:00-20:00 or 20:00-21:00 (Japan Standard Time). In case the recipient is not home, we’ll leave a notice of non-delivery for the recipient. The recipient can call to make an arrangement for delivery.
I carelessly forgot our wedding anniversary was TODAY!! Can you deliver the gifts to my wife today?
We are sorry. We will try to improve and expand our services to answer to such request in the near future. However, if you make a note on the “comment” field on your order form, we will try our best to deliver asap (we can’t guarantee today’s delivery at any rate).
I’m not sure my recipient’s address and phone number are correct. Can you accept this order?
Yes, we will try our best. With the information you have, we will search correct address, name, telephone number in our own way. And if we couldn’t, we will get back to you.
Can you send gifts to overseas from Japan?
No. We are afraid we can not accept request to deliver the gifts to overseas from Japan.
